English - Spanish - Arabic Language Support

Crusecom's specialized call center services have been crafted with one objective in mind; reducing operational expenses and administrative overhead for our clients without sacrificing professionalism and courteousness.  Our unique ability to seamlessly blend expert call center management techniques with cutting edge technology has proven effective on numerous, successful, projects including: the State of Michigan's Electronic Benefit Transfer (EBT) Help Desk Project, in association with ACS State and Local Solutions, and the Department of Natural Resources' (DNR) Burn Permit Contact Center Project.

Quality Processes

We refuse to sacrifice quality of service in order to meet budgetary constraints.  The quality assurance process at Crusecom employs real-time call monitoring and detailed call recording procedures to guarantee that our Customer Service Representatives (CSRs) are handling your calls in a timely, accurate, and professional manner.  To that end, we provide expert call volume forecasting and dynamic staffing methodologies to deliver fluid transitions between periods requiring a larger number of operators and those requiring fewer operators.

• Rural American Location Creating Employment Opportunities in the USA
• Newly Renovated, 14,000ft² Facility
• Scalable Capacity to Over 500 Seats
  
• 6 Pair of Pulled Fiber and Tier 2 Data Center Facilities On-site
• Fonaility PBX Pro Phone Switches with Supervisor Monitoring and Recording
• Daily, Weekly, and Monthly Call Reporting Accessible via Web Portal
• Built-in Redundancy to Ensure Your Calls Are Always Answered