Outsourced
 

We handle your customer calls, live chat, email, and back-office work. 28 years of doing this for brands, government programs, and prime contractors. US-based team, every shift.

28+ Years in Business

24/7/365 Operations

Nationwide Coverage

PCI DSS Compliant

What We Do

Customer operations is what we do

Contact center operations and BPO are what we do most. We also started as an IT consultancy back in 1998, and that side of the business never went away.

Core Offering

Outsourced Customer Operations

Phone support, live chat, email, back-office processing, outbound calls, and surveys. Our agents are US-based, trained on your program, scored on every call, and working inside PCI DSS-compliant systems.

  • 24/7/365 staffing
  • Training & QA rigor
  • PCI DSS environments
  • SLA & performance reporting
Explore BPO Services
Since 1998

Technology Advisory

We started as an IT consultancy in 1998. We still take on infrastructure, VoIP, network, security, and cloud work. The difference is we run this stuff ourselves every day for our own contact center programs, so our advice comes from real operations, not a textbook.

Explore our technology practice

Who We Serve

Where Crusecom fits

We're a good fit if you need a partner who actually runs the operation, not just staffs it. Compliance matters to you, domestic delivery matters, and you want someone who owns the outcome.

Prime Contractors

We work as a subcontractor inside larger programs. SDVOSB-certified, experienced with customer support and back-office scopes.

Regulated & Cardholder Programs

Programs where compliance and data handling have to be right every time. We maintain PCI DSS in our own operations, so this is how we already work.

Brands Scaling Customer Support

Your support team is stretched. Volume is up, hours need to expand, or seasonal spikes are hitting. We can staff it and own the quality.

Public-Sector Adjacent Work

State and federal programs, or the contractors running them. We have been doing this work for over two decades, and our SDVOSB certification is a procurement plus.

Why Crusecom

What a BPO buyer actually gets

These are things we actually do, not claims on a slide deck. They come from running demanding programs for 28 years.

US-Based Agents & Operations

Your customers talk to US-based agents who are trained on your specific program. No offshore handoff. The team answering your phones is the team we train and manage.

Agent Training & QA Scoring

We write a training curriculum for every program. Agents get scored on real calls against criteria you approve, and we run coaching sessions to fix what the scores show.

SLA Discipline & Reporting

We set service levels with you upfront and measure against them daily. You get reports on whatever cadence makes sense. If something slips, we tell you before you notice.

Secure, Compliant Environments

We run PCI DSS-compliant infrastructure for our own cardholder programs. Access controls, audit logs, the whole compliance stack. It is how our environment is built, not something we put together for an audit.

We've Delivered For

Conduent FIS Global MDHHS MI Call Center, Inc. Michigan DNR Perimeter Road Storage ROI - Professionals Woodland Whispers LLC Conduent FIS Global MDHHS MI Call Center, Inc. Michigan DNR Perimeter Road Storage ROI - Professionals Woodland Whispers LLC

Need a team behind your customer operations?