Outsourced
We handle your customer calls, live chat, email, and back-office work. 28 years of doing this for brands, government programs, and prime contractors. US-based team, every shift.
28+ Years in Business
24/7/365 Operations
Nationwide Coverage
PCI DSS Compliant
What We Do
Customer operations is what we do
Contact center operations and BPO are what we do most. We also started as an IT consultancy back in 1998, and that side of the business never went away.
Outsourced Customer Operations
Phone support, live chat, email, back-office processing, outbound calls, and surveys. Our agents are US-based, trained on your program, scored on every call, and working inside PCI DSS-compliant systems.
- ✓ 24/7/365 staffing
- ✓ Training & QA rigor
- ✓ PCI DSS environments
- ✓ SLA & performance reporting
Technology Advisory
We started as an IT consultancy in 1998. We still take on infrastructure, VoIP, network, security, and cloud work. The difference is we run this stuff ourselves every day for our own contact center programs, so our advice comes from real operations, not a textbook.
Explore our technology practice →Core Capabilities
Where we run customer programs
Six service lines. Each one runs on the same foundation: trained US-based agents, documented procedures, call monitoring, and regular reporting.
Customer Service
Trained agents representing your brand on inbound, outbound, or blended programs
Learn more →Live Chat Support
Real-time chat support on your website or app, handled by trained agents
Learn more →Email Support
Professional email responses that solve the problem the first time
Learn more →Back Office Outsourcing
Offload your data entry, document processing, and admin work to us
Learn more →IVR & IVA Services
IVR menus and intelligent virtual agents, built, hosted, and managed for you
Learn more →Surveys & Feedback Programs
Find out what your customers actually think, with structured surveys run by live agents
Learn more →Who We Serve
Where Crusecom fits
We're a good fit if you need a partner who actually runs the operation, not just staffs it. Compliance matters to you, domestic delivery matters, and you want someone who owns the outcome.
Prime Contractors
We work as a subcontractor inside larger programs. SDVOSB-certified, experienced with customer support and back-office scopes.
Regulated & Cardholder Programs
Programs where compliance and data handling have to be right every time. We maintain PCI DSS in our own operations, so this is how we already work.
Brands Scaling Customer Support
Your support team is stretched. Volume is up, hours need to expand, or seasonal spikes are hitting. We can staff it and own the quality.
Public-Sector Adjacent Work
State and federal programs, or the contractors running them. We have been doing this work for over two decades, and our SDVOSB certification is a procurement plus.
Why Crusecom
What a BPO buyer actually gets
These are things we actually do, not claims on a slide deck. They come from running demanding programs for 28 years.
US-Based Agents & Operations
Your customers talk to US-based agents who are trained on your specific program. No offshore handoff. The team answering your phones is the team we train and manage.
Agent Training & QA Scoring
We write a training curriculum for every program. Agents get scored on real calls against criteria you approve, and we run coaching sessions to fix what the scores show.
SLA Discipline & Reporting
We set service levels with you upfront and measure against them daily. You get reports on whatever cadence makes sense. If something slips, we tell you before you notice.
Secure, Compliant Environments
We run PCI DSS-compliant infrastructure for our own cardholder programs. Access controls, audit logs, the whole compliance stack. It is how our environment is built, not something we put together for an audit.
We've Delivered For