Outsourced
 

Crusecom runs inbound support, back-office, live chat, email, and outbound programs for brands, prime contractors, and public-sector-adjacent clients — backed by 28 years of operational discipline and a U.S.-based delivery team.

28+ Years in Business

24/7/365 Operations

Nationwide Coverage

PCI DSS Compliant

What We Do

Customer operations is what we do

BPO and contact center operations are our core business. Technology advisory is our original practice — founded 1998, still active, grounded in 28 years of running production customer environments.

Core Offering

Outsourced Customer Operations

Inbound customer support, live chat, email, back-office processing, outbound outreach, and surveys — delivered by trained, U.S.-based agents running on documented procedures, QA scoring, and SLA-driven reporting inside secure, PCI DSS–compliant environments.

  • 24/7/365 staffing
  • Training & QA rigor
  • PCI DSS environments
  • SLA & performance reporting
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Since 1998

Technology Advisory

Crusecom was founded as an IT consultancy in 1998 and continues to take on technology engagements today — infrastructure, VoIP, network, security, and cloud. Our edge: we run PCI DSS–compliant contact center infrastructure every shift, so we speak from operating these systems ourselves.

Explore our technology practice

Who We Serve

Where Crusecom fits

We work best with buyers who care about operational rigor, compliance, and having a U.S.-based partner who is accountable to their customers.

Prime Contractors

Subcontract work to a proven SDVOSB partner that can deliver on customer-support, back-office, and outreach scopes inside larger programs.

Regulated & Cardholder Programs

Support environments where compliance, data protection, and documented procedures are non-negotiable — backed by our own PCI DSS discipline.

Brands Scaling Customer Support

Organizations whose in-house support can't keep up with volume, hours, or seasonal demand — and who want a U.S.-based partner accountable to their customers.

Public-Sector Adjacent Work

State and federal programs, or the contractors that serve them, where we bring 28 years of operational rigor and an SDVOSB procurement advantage.

Why Crusecom

What a BPO buyer actually gets

Concrete operational practices that have carried Crusecom through 28 years of demanding client programs — not generic promises about quality.

U.S.-Based Agents & Operations

Every agent supporting your customers is U.S.-based and trained on your program. No offshore handoff, no surprise accent on a cardholder call — just a domestic team accountable to your brand.

Agent Training & QA Scoring

Every program includes a documented training curriculum and ongoing call monitoring and scoring against defined criteria — with coaching loops so quality trends upward, not sideways.

SLA Discipline & Reporting

We agree on service levels up front, measure against them daily, and deliver reporting on the cadence you need. If something's trending off, you'll hear about it from us before you ask.

Secure, Compliant Environments

PCI DSS–compliant infrastructure, access controls, and audit discipline — the same standards we apply to cardholder-sensitive work every day. Compliance lives in our environment, not in a binder.

We've Delivered For

Conduent FIS Global MDHHS MI Call Center, Inc. Michigan DNR Perimeter Road Storage ROI - Professionals Woodland Whispers LLC Conduent FIS Global MDHHS MI Call Center, Inc. Michigan DNR Perimeter Road Storage ROI - Professionals Woodland Whispers LLC

Ready to put a BPO partner behind your customer operations?