Outsourced
Crusecom runs inbound support, back-office, live chat, email, and outbound programs for brands, prime contractors, and public-sector-adjacent clients — backed by 28 years of operational discipline and a U.S.-based delivery team.
28+ Years in Business
24/7/365 Operations
Nationwide Coverage
PCI DSS Compliant
What We Do
Customer operations is what we do
BPO and contact center operations are our core business. Technology advisory is our original practice — founded 1998, still active, grounded in 28 years of running production customer environments.
Outsourced Customer Operations
Inbound customer support, live chat, email, back-office processing, outbound outreach, and surveys — delivered by trained, U.S.-based agents running on documented procedures, QA scoring, and SLA-driven reporting inside secure, PCI DSS–compliant environments.
- ✓ 24/7/365 staffing
- ✓ Training & QA rigor
- ✓ PCI DSS environments
- ✓ SLA & performance reporting
Technology Advisory
Crusecom was founded as an IT consultancy in 1998 and continues to take on technology engagements today — infrastructure, VoIP, network, security, and cloud. Our edge: we run PCI DSS–compliant contact center infrastructure every shift, so we speak from operating these systems ourselves.
Explore our technology practice →Core Capabilities
Where we run customer programs
Six BPO service lines — every one delivered by trained U.S.-based agents with documented procedures, quality monitoring, and SLA-driven reporting from day one.
Customer Service
Trained agents representing your brand — inbound, outbound, or both
Learn more →Live Chat Support
Real-time chat assistance that meets customers where they are
Learn more →Email Support
Thorough, professional email responses that resolve issues completely
Learn more →Back Office Outsourcing
Streamline operations by offloading administrative and processing tasks
Learn more →IVR & IVA Services
Automated voice experiences — from IVR menus to intelligent virtual agents — built, hosted, and managed
Learn more →Surveys & Feedback Programs
Capture actionable customer insights through structured feedback collection
Learn more →Who We Serve
Where Crusecom fits
We work best with buyers who care about operational rigor, compliance, and having a U.S.-based partner who is accountable to their customers.
Prime Contractors
Subcontract work to a proven SDVOSB partner that can deliver on customer-support, back-office, and outreach scopes inside larger programs.
Regulated & Cardholder Programs
Support environments where compliance, data protection, and documented procedures are non-negotiable — backed by our own PCI DSS discipline.
Brands Scaling Customer Support
Organizations whose in-house support can't keep up with volume, hours, or seasonal demand — and who want a U.S.-based partner accountable to their customers.
Public-Sector Adjacent Work
State and federal programs, or the contractors that serve them, where we bring 28 years of operational rigor and an SDVOSB procurement advantage.
Why Crusecom
What a BPO buyer actually gets
Concrete operational practices that have carried Crusecom through 28 years of demanding client programs — not generic promises about quality.
U.S.-Based Agents & Operations
Every agent supporting your customers is U.S.-based and trained on your program. No offshore handoff, no surprise accent on a cardholder call — just a domestic team accountable to your brand.
Agent Training & QA Scoring
Every program includes a documented training curriculum and ongoing call monitoring and scoring against defined criteria — with coaching loops so quality trends upward, not sideways.
SLA Discipline & Reporting
We agree on service levels up front, measure against them daily, and deliver reporting on the cadence you need. If something's trending off, you'll hear about it from us before you ask.
Secure, Compliant Environments
PCI DSS–compliant infrastructure, access controls, and audit discipline — the same standards we apply to cardholder-sensitive work every day. Compliance lives in our environment, not in a binder.
We've Delivered For